Kerry Express Delivery

Part A: Scope and SLA
A1) To pick up well-packaged parcels from single customer-appointed location or to receive from Kerry-appointed location(s) on Day 0
A2) To delivery the parcels to business or household consignees in Cambodia within the agreed lead time (ND=D+1; 2D=D+2)
A3) To provide one daily CRM Report to the Customer on the second day after the estimated date of delivery
A4) To achieve an overall Kerry service level (“KSL”) of not less than 96%

* Free shipping Phnom Penh orders only