Frequently Asked Questions (FAQs)


Payment Methods
We accept all major credit cards, debit cards, Wingpay and SOHO Club Mastercard.


Exchange/Refund Policy
All items may be exchanged up to 3 days from the date purchased. Returned items must be in unused condition with original tags and labels. Must be accompanied by receipt or proof of purchase.


You may return the item in-person or by mail to our Headquarters Office: SOHO Diversified Holdings Co. Ltd. (DBA: SOHOMALL) Room 211, Block A, Phnom Penh Center, Sothearos Blvd, Phnom Penh, Cambodia.


Our office hours are from 9am – 6pm (Mondays to Fridays), and 9am – 12pm on Saturdays. We are closed Sundays and public holidays.


In the event the product you receive is damaged, you have the option of returning it and requesting a full refund. This must be done within 3 days of receiving the item. Please allow up to 30 days for the refund to be processed.


Shipping Information
For product delivery within the Kingdom of Cambodia, our logistic partner is Kerry Express. To check on delivery rates and locations, you may visit for more information.


Product Authenticity
SOHO Mall guarantees that all products are 100% authentic.


For questions or concerns, or to report a damaged item, please contact our Customer Service Department at 012 337 646.